FAQ

Warranty & Shipping FAQs

1.  What is the miner's warranty period?

All our miners fall under different warranties that vary from 6 months to 1 year of the time period, depending on the miner manufacturing company. Please note these miners come with a manufacturer’s warranty, and we don’t provide any personal warranty for your purchase.

2.   Who are your shipping partners?

DHL, FedEx and UPS are our main delivery partners who help us ship miners to our customers through air cargo.

3.  Do you help with lower invoicing for a lower customs duty payment and to save tax? 

We understand that you are liable to pay customs duties and taxes. However, we will do everything we can to help you reduce the tax by providing a lower invoice, making it easier and cheaper to get past customs.

Payment FAQs

1. Do you accept Paypal or Credit cards for payment? 

We strictly accept payment through two modes:

1. Bank Transfers

2. Cryptocurrency Transfers

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.